Shipping & Returns

Butterfly Music accepts credit card payments online via eWay, secure online payment gateway.

Shipping

Butterfly Music uses Australia Post and reputable courier companies to deliver orders. Orders are fulfilled within 7 days of the date the order is processed (payment taken). Online orders are despatched Monday to Friday only, excluding public holidays. H

Postage rates to Australian addresses are as follows:

  • 1 item $5.00 
  • 2-3 items $10.00
  • 4-5 items $15.00
  • 6 or more items $20.00

Postage rates to overseas addresses:

  • 1 item $10.00 
  • 2-3 items $15.00
  • 4-5 items $20.00
  • 6 or more items $25.00

Returns

Butterfly Music does not accept responsibility for a gift /order once it has left our premises, however if a gift /order arrives excessively damaged or a product is faulty, Butterfly Music will assess the situation for replacement based on a case by case basis. Notification of a product to be returned needs to occur within 7 days of receipt of the order.